Our Return Policy
We
want all of our customers to be satisfied with their purchases at
MosaicSource.com. We are always looking for new and unique glass
mosaic tile to bring to our customers at lower prices than found in
local showrooms. All of our tile has been inspected and have passed
all compliances for installation and durability. Please read the
following in regards to our return policy.
You may return any non-custom item within 15 days of reciept of your order.
Non-custom items are identified as any sheet of tile that comes
straight from the carton. Return fee's are based on distributors
terms. There is a 40% restocking fee for any returned items within the
15 days. All returns and exchanges need to be accompanied by a
corresponding RMA#. Returned items must be returned in resellable
condition for the refund to apply. Material must be returned in
original boxes, and shipped correctly. Customer will pay all frieght
charges (both directions) on returned or exchanged material unless
agreed to in writing by MosaicSource.com. If materials you have
received from us are broken or damaged, you must inform us within 10
days after you receive matierals. This includes concealed damage. If
we do not receive notification of the damaged materials within 10 days
from consignment date, we will not be able to refund the cost of the
damaged maerials and frieght. This is due to common frieght carriers
/UPS restrictions. Custom blends, patterns, and special orders are
guaranteed to be of quality and free from manufacturing defects, but
are not otherwise returnable.
We suggest that you order samples
and measure accordingly before ordering. We do our best to match colors
viewed online. Most of tile shown online has an option for a sample
purchase. We can also customize samples for you with colors of your
choice. Please call us for more information. All tile lines we carry
have passed regulated tests and compliances and approved for
installation and proper grout joints. If you have further questions
about installation, please view our installation page.
If you would like to
cancel an order before it has shipped, please call us within 4 hours of
time order was placed. If we have shipped your order before receiving
cancellation confirmation, you are subject to return policy listed
upove.
If you have any questions about our return policy, please call us at: 562-298-3143